Shipping policy

 We use a variety of couriers to ship our products and can send anywhere within New Zealand, except to post boxes.

After your order has been placed we will email you an invoice and a confirmation of what has been purchased.

Once your order has been packaged and shipped, we will send a shipping confirmation email which contains a tracking number.

Please note in the instance where: there is no business name, the address is incorrect, or a customer does not organise necessary alternative delivery or collection arrangements with the courier, parcels may be returned to us as undeliverable and may incur a courier redelivery fee.


Shipping charges

Shipping will be calculated and shown at the checkout before payment is confirmed.

Bulky or large items may incur an additional shipping cost. Due to the nature or large size of some items, combined shipping may not always be available. In this instance, our Customer Service team will contact you using the email address you provide at checkout.

Please note: Island addresses (such as Waiheke) may sometimes be subject to a courier company surcharge which is not shown at checkout. If this applies, we will ring to discuss before shipping your order.


Delivery times

We aim to process and ship your order the next business day, with the exception of the Christmas/New Year holiday periods where there may be a slight delay.

Delivery normally takes 1 – 3 business days for courier companies to deliver. Please allow slightly longer in the case of rural deliveries or unusually busy periods.

All delivery-time targets are subject to circumstances beyond our control.