Returns & Refunds
Returns and refunds policy
We hope that you will be delighted by your Transport World purchase. However, if you change your mind, you are welcome to return your unwanted product to us within the timeframes specified and provided it is in its original condition.
To begin the process of returning an item, please first contact our Customer Service Team by email (info@transportworld.nz) or by calling us directly on 0800 151 252.
Want to return an item?
We get it – sometimes something just doesn’t work for you. As long as an item is still in its original condition we will accept it for return, subject to the rules outlined below, which includes rules around fair use. None of these rules affect your statutory rights.
To be eligible for a refund
To be eligible to return or exchange a product, you must provide a valid proof of purchase (either a receipt or an e-receipt).
If you return an item requesting a refund within 28 days of the item being delivered to you, or being made available for your collection, we will give you a full refund by way of the original payment method.
How to make a return
Option one – in person:
1. Ensure you meet the above return conditions.
- You may return an item in person at the gift shop your product was purchased at (either at Bill Richardson Transport World or Classic Motorcycle Mecca).
Option two – via post:
1. Ensure you meet the above return conditions.
- Please contact our Customer Service team (either by emailing info@transportworld.nz or on 0800 151 252) to help process your return.
- Package your items securely and drop off your return at your local post office or courier. We recommend using a track-and-trace service to ensure your unwanted items reach us safely. Please address return items to Bill Richardson Transport World, 491 Tay Street, Hawthorndale 9812, Invercargill.
Please note: returns are at the expense of the customer. Transport World is not liable for any expenses associated with returning unwanted items purchased via its online shops.
Consumer guarantees
Our products come with the consumer guarantees found in the Consumer Guarantees Act which cannot be excluded. The consumer guarantees are not affected by our change of mind policy above.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide a remedy in accordance with the Consumers Guarantees Act.
Transport World will require proof of purchase before providing a remedy under the Consumer Guarantees Act.
Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
How will I receive my refund?
All refunds will be processed via the original payment used in purchasing your items. Any expenses associated with returning your item will not be included in the amount refunded to you.
How long will my return take to process?
For returns made via post, please allow several business days for your products to reach our retail shop. We recommend returning your items to us using a track-and-trace system, with a signature required on delivery, to ensure your order is returned to us safely.
Once we have received your return we will process your exchange or refund by the closest Thursday. The length of time it takes for your refund to be processed is determined by your bank. Please allow between 5 – 10 business days for the refund to be processed and the funds to be cleared in your account.
What is ‘in original condition’?
Hyegine and our customer’s safety is important to us, so certain items will not be eligible for refunds. This includes all face and body products if opened, used or the protective seal is no longer intact.
Unwanted items must not be damaged, unsealed, opened or used. Any or all tags must remain intact. Please return any items using or including all of their original packaging, instructions, and other documents (if any) accompanying the items.
Damaged or faulty goods
If your parcel was damaged in transit, please contact us as soon as possible – preferably within two working days of receiving the damaged goods. This will allow us to process returns to meet any courier or other insurance timeframes we may have to meet. Please also keep the original packing as couriers may need to inspect this. If any goods are found faulty or not fit for purpose, please contact us so we can proceed to repair, replace, or refund.
Out of stock products
If we are unable to supply your order after you have confirmed purchase, we will let you know as soon as possible and refund you in full. Refunds will be issued via the method you used to purchase your items from our online shop.
Incorrect orders
We endeavour to make sure every order is correct, but if we have sent an incorrect item, please contact us upon receipt. We will pay for the return of the products, however please ensure they are in their original condition, with all display packaging, labels and tags kept intact (excluding courier packaging).